Privacy Policy

Last updated: 25 September 2026

1. Introduction

Choco Joli respects your privacy and takes reasonable steps to protect personal information provided to us.

This Privacy Policy explains what personal information we collect, how we use it, when we may disclose it and how you can contact us about your information.

Choco Joli aims to handle personal information in accordance with applicable Australian privacy requirements and the principles contained in the Australian Privacy Principles to the extent applicable to our business. Australian privacy obligations depend on factors including the size and nature of a business, and certain small businesses may be exempt from the Privacy Act unless an exception applies.

2. Information We Collect

Depending on how you interact with Choco Joli, we may collect:

your name;

email address;

mobile telephone number;

delivery address;

billing or transaction information;

order history;

flavour selections and special order details;

communications you send to us; and

information required to administer customer service and deliveries.

We do not intentionally collect information that is unnecessary for operating our business.

3. How We Collect Information

We may collect information when you:

place an order;

submit a form;

contact us by email or WhatsApp;

request a quotation;

subscribe to marketing communications;

interact with our website; or

otherwise communicate with Choco Joli.

We may also receive limited information from third-party services used to process payments, provide hosting, deliver orders, analyse website performance or support marketing.

4. How We Use Your Information

We may use your information to:

process and fulfil orders;

arrange delivery;

communicate with you about an order;

respond to enquiries;

process payments;

prepare quotations and invoices;

manage special and corporate orders;

maintain business and transaction records;

improve our website and products;

understand website usage;

prevent fraud or misuse; and

send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

5. Marketing Communications

Choco Joli may offer a newsletter or promotional mailing list.

Marketing communications will be sent in accordance with applicable Australian spam laws.

Where we send commercial electronic messages, we will identify Choco Joli as the sender and provide an appropriate method for unsubscribing. Australian rules generally require consent and an easy unsubscribe mechanism for commercial email and SMS marketing.

You can unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications will not prevent us from sending essential service communications relating to an existing order, payment, delivery or other transaction.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

operate essential website functions;

remember preferences;

understand website usage;

improve website performance; and

support marketing and advertising activities.

We may use third-party analytics, advertising and marketing services, such as Google Analytics or Meta-related technologies, as these services are introduced or enabled.

Third-party services may collect information about how visitors use our website according to their own privacy policies.

You can manage cookies through your browser settings. Some website functions may be affected if certain cookies are disabled.

7. Disclosure to Third Parties

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate Choco Joli, including:

website and hosting providers;

payment processors;

delivery and courier providers;

email and marketing providers;

analytics providers;

accounting or professional service providers; and

government or law-enforcement authorities where required or authorised by law.

We only aim to disclose information that is reasonably necessary for the relevant purpose.

Some service providers may store or process information outside Australia.

8. Payment Information

Online payments are processed using third-party payment services.

Choco Joli does not intentionally store complete payment-card details such as your full card number or security code on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security requirements.

9. Information Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, meeting legal obligations and resolving disputes.

When information is no longer reasonably required, we may securely delete or de-identify it where practical.

11. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate or outdated information.

We may need to verify your identity before providing access or making changes.

Contact:

Email: admin@chocojoli.com.au

12. Privacy Complaints

If you believe your personal information has been handled improperly, please contact us first so that we can investigate and attempt to resolve the matter.

We will assess privacy complaints and respond within a reasonable period.

Where applicable, individuals may also have the right to make a complaint to the Office of the Australian Information Commissioner.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on this page.