Terms & Conditions

Last updated: 25 September 2026

1. About Choco Joli

These Terms & Conditions apply to purchases made through the Choco Joli website, including online purchases, flavour selections, enquiries and special orders.

Choco Joli is an Adelaide-based artisan chocolate business operating as a sole trader business.

ABN: 87 108 354 682

Email: admin@chocojoli.com.au

WhatsApp: +61 455 168 707

Location: Royal Park, South Australia 5014

By placing an order through our website, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

2. Our Products

Choco Joli currently specialises in handcrafted chocolate bonbons and gift boxes. Additional products may be introduced over time.

Our products are handmade in small batches using carefully selected ingredients. Because of their handcrafted nature, minor differences in appearance, colour, decoration and finish may occur between products and photographs shown on our website.

Product photographs are intended as a representation of the product. We make reasonable efforts to ensure descriptions, photographs and other product information are accurate.

3. Ingredients and Allergens

Our products may contain or come into contact with ingredients including:

Milk

Soy

Tree nuts

Peanuts

Gluten

Eggs

Other allergens

Specific allergen information is provided on individual product pages where applicable.

Although we take reasonable care in preparation and handling, our products are produced in an environment where multiple allergens are present. We therefore cannot guarantee that any product is free from a particular allergen or suitable for a person with an allergy.

Customers are responsible for reviewing the available ingredient and allergen information before ordering and should contact us before purchasing if they require clarification.

4. Product Availability

Our products are produced in limited quantities and availability may change.

A product, flavour or particular selection may become unavailable without notice. We may need to modify, substitute, delay or decline an order where ingredients, products, production capacity, weather conditions or other circumstances prevent us from fulfilling the order as intended.

Where we cannot reasonably fulfil an accepted order, we will contact the customer and discuss the available options.

5. Online Orders and Payment

Customers may purchase available products directly through our online store.

Online orders are currently accepted using supported bank/card payment methods shown at checkout.

Choco Joli does not currently offer PayPal, Afterpay or other buy-now-pay-later services.

An order is considered accepted when payment has been successfully received and Choco Joli has accepted the order for fulfilment.

Submitting an online order does not guarantee availability until the order has been accepted.

6. Custom Flavour Selections

Certain box sizes may allow customers to specify their preferred quantities of the available flavours.

The total number of requested bonbons must match the capacity of the selected box.

Where all flavour fields are left blank, the standard selection described on the product page will be provided.

Where the selected quantities do not match the box capacity, Choco Joli may need to contact the customer before the order can be fulfilled.

Customers should respond promptly to requests for clarification. Incorrect or incomplete flavour selections may delay dispatch by at least two business days.

Choco Joli does not generally offer completely new or individually formulated flavours as part of the standard online ordering process. Special flavour enquiries may be considered separately at our discretion.

7. Special, Corporate and Event Orders

Special orders may include wedding favours, corporate gifting, event products, larger quantities, special packaging or other customised arrangements.

As a general guideline, special orders involve a minimum quantity of approximately 20 boxes; however, Choco Joli may consider other order structures depending on the overall quantity and scope of the request.

For example, a large presentation containing many bonbons may be considered a special order even if it does not contain 20 individual boxes.

Special orders are handled by quotation and email confirmation rather than through the normal online checkout.

A special order becomes confirmed only after Choco Joli has provided a quotation, the customer has accepted it, and full payment has been received.

The stated lead time, including our general two-week guideline, begins only after full payment has been received.

Lead times are estimates and may vary depending on the complexity of the order, ingredients, packaging, production capacity and other circumstances. The final agreed arrangements will be confirmed in writing with the quotation.

8. Special Order Cancellations

Special and made-to-order orders are generally not cancellable once confirmed.

Where an unforeseen circumstance, such as cancellation of an event, occurs, customers are encouraged to contact Choco Joli as soon as possible.

We may, at our discretion, assess whether a cancellation, partial refund, credit or other arrangement is possible based on the stage of production and costs already incurred.

Any such arrangement is discretionary and does not create an ongoing entitlement to cancellation.

This section does not limit any rights that cannot legally be excluded under Australian law.

9. Pricing

Prices displayed on the website are the prices applicable at the time of purchase, unless an error has occurred.

Choco Joli is currently not registered for GST. GST is therefore not charged separately on our current products.

Delivery charges are separate unless the website specifically states that free delivery applies.

Our current standard delivery fee and any free-delivery threshold are displayed on the website and may be changed from time to time.

10. Weather and Production Conditions

Chocolate is a temperature-sensitive product.

Choco Joli may delay dispatch where weather conditions, particularly periods of extreme heat, create an unreasonable risk that products may be damaged during transport.

We are a small-batch artisan business rather than a large-scale manufacturing facility. Our ability to produce, pack and dispatch products is therefore subject to production capacity and reasonable quality-control considerations.

Where an order must be delayed because of weather or production conditions, we will contact the customer and provide the available options.

11. Delivery

Our current delivery focus is Adelaide and South Australia.

The availability of particular delivery locations may depend on our current delivery arrangements and the serviceability of the destination.

Delivery timeframes displayed on our website are estimates rather than guaranteed delivery dates.

Further delivery terms are set out in our Shipping & Delivery Policy.

12. Customer Responsibility

Customers are responsible for:

providing accurate contact and delivery information;

selecting the desired product and flavour quantities carefully;

monitoring delivery notifications;

making reasonable arrangements to receive or promptly collect the parcel; and

storing the chocolate appropriately after delivery.

If a customer provides an incorrect delivery address and does not notify Choco Joli before dispatch, the customer accepts responsibility for any resulting delivery problems.

Where an address correction is requested before dispatch, Choco Joli will make reasonable efforts to update the address after verifying the customer's identity.

13. Changes to Products and Policies

We may update our products, prices, website content, delivery arrangements and policies from time to time.

The version of these Terms & Conditions published on the website at the time of an order will generally apply to that order, subject to any mandatory rights under applicable law.

14. Intellectual Property

The Choco Joli name, logo, photographs, website content, product descriptions and other original materials are owned by or licensed to Choco Joli and may not be copied, reproduced or commercially used without permission.

15. Governing Law

These Terms & Conditions are governed by the laws of South Australia and applicable Australian Commonwealth law.

16. Contact

For questions about an order or these Terms & Conditions:

Email: admin@chocojoli.com.au

WhatsApp: +61 455 168 707